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Shipping & Returns

*Please note that products that state "pick up in store only" can be paid for online but cannot be shipped and must be picked up in store​. 

 

Q: When will my order ship?

​A: We ship all online orders Monday - Friday via Canada Post. On Canadian holidays, your order will ship on the next available days.

 

Q: What kind of shipping options do I have?

​A: Currently the only option for shipping is a flexible rate based on the number of items. 

Q: I placed an order, but I haven't received my package yet; where is it?

​A: We recommend looking up your tracking number that is sent via email upon your items being shipped. If the tracking indicates that the package has been delivered, please give Canada Post a call and see if there were any errors in shipping addresses or any delays.

 

​Q: Do you ship to the US?

​Yes, we do! Customers are responsible for paying all duties and taxes--Canada Post will collect on delivery before you receive your package. 

 

Q: Do you ship internationally?

​A: Sorry, we do not offer international shipping at the moment. If you have any questions, please contact us at info@bigdoglittledog.com.

Q: What is your return policy?

​A: We can help with returns on a case by case basis. We do not accept returns on frozen raw food. 

Returns on items that are unopened/unused with tags on may be returned in store within 7 days or shipped back to us at your own cost within 14 days. We will verify the purchase and items before processing the return.

A processing fee of 10% will be charged on returns to cover third party processing and handling charges.

If you have any questions or concerns, please contact us at info@bigdoglittledog.com or 604-299-3644.